The Challenge
Ordered Australia faced a unique challenge: they required an order management system that catered specifically to their boutique import services. Their process involves high-touch, consultative engagements rather than simple transactions, but there was no off-the-shelf platform that met their needs. They needed a custom solution that allowed their clients to track and manage orders in real time, with stages like manufacturing, customs, and shipping updates, while maintaining a seamless experience with their public website.
The Solution
We implemented a hybrid approach to build the perfect solution for Ordered Australia:
- Front-End: Built using Svelte 5 for a lightweight, modern user interface.
- Back-End: Fully serverless using AWS API Gateway and DynamoDB, ensuring high scalability and minimal costs.
- File Storage: Amazon S3 for secure and cost-efficient storage of customer attachments.
- Public Website: Designed and developed in WordPress for easy content management and integration with the custom order management system.
This solution allows Ordered Australia's clients to log in, track the progress of their orders, upload/download attachments, and receive real-time updates. Meanwhile, the order management system gives Ordered Australia the tools to manage and update every stage of their orders efficiently.
The Results
The delivered system provides a robust foundation for Ordered Australia's operations:
- Seamless integration of the public website and order management system, ensuring a cohesive end-user experience.
- Startup scalability: With serverless architecture, the system scales effortlessly as the business grows, while keeping costs minimal.
- Operational efficiency: Provides a ready-to-use digital infrastructure, eliminating the need for a manual system.
- Flexibility: The system is designed to evolve alongside the business, allowing for future enhancements with minimal effort.